LIME was the first to connect the Caribbean people, governments and businesses with best in class telecoms networks across broadband, fixed and mobile services.
Today the company remains a telecoms tour de force, unmatched in every market we serve in the Caribbean as the sole full service ‘go to’ provider.
Having recently linked with the World Travel Awards ahead of the upcoming Caribbean & North America Gala Ceremony 2015, Breaking Travel News editor Chris O’Toole sat down with Ms. Delleriece Hall managing director of LIME Turks & Caicos to discuss her recent appointment and the future of telecommunications in the Caribbean. Questioned on her feelings on taking on the top job, Ms. Hall said she feels both humbled and honoured at the same time to take up the new role.
“I am truly grateful yet humbled to be chosen for such a role especially being appointed as the first female general manger for LIME Turks & Caicos. With the help of my LIME TCI team, I plan to lead the team forward in providing excellent Telecommunications services here in the TCI,” she said.
Ms. Hall thanked Cable and Wireless for giving her the opportunity to serve in this capacity where she hopes to continue to bring good service to the people of TCI and to partner with them in common endeavours.
Asked what changes can be expect at the organisation under her leadership, Ms. Hall said quote…“Firstly, I would like to say that this is a time for really stabilising the organisation and building on the good work that LIME has been doing over the years.
I would like to focus more on our customers to deliver the best customer experience throughout the TCI while also focusing on keeping our company stable financially.
Focus on employee development and adequate training.
Additionally I would also like to give back to the community, not only in donations and sponsorships but with more community services and involvement from our LIME staff.
I can’t emphasise enough on the importance of always looking for ways to impact customer service and that this will always be on the top of my agenda; also looking for ways to build on the good relationships I have developed with government and customers and most of all listening to customer feedback and taking those seriously,” end quote.
Ms. Hall has been with the parent Cable & Wireless for nineteen years now. She shared with Breaking Travel News editor Chris O’Toole the tremendous change in the telecoms sector in those 19 years, noting when she joined Cable & Wireless many years ago, they were exposed to landlines, then to introduction of the cellphone which gave the customers voice dialing.
“Today we now have both voice and data features on our smart devices. Technology changes every day it evolves, through great data speeds for example we have recently increased our data plans to the home through our superfast broadband speeds. Additional to that we have just rolled our superfast 4G LTE services on mobile devices.
This means faster more reliable and convenient internet both at home and also on your mobile devices. We offer faster delivery in service as one of the main achievements.
No days it takes minutes for a customer to have mobile service; available of on line chat, requesting service by e-mail, doing more businesses through telephone and other electronic means, cutting down wait time and giving back valuable time to customers to invest in their own business,” Ms. Hall said.
But just how important does she think cutting edge telecommunications are for a relatively small community like the Turks & Caicos Islands? Ms. Hall told BTN that the TCI is not as small as we may think.
“We now have a very diverse culture with the mixture of other nationalities living and working among us. Additionally Turks & Caicos has been awarded the Best Beach in the world and Best Caribbean Country in the world, this therefore means we have had an increase in tourists over the years. With that increase, tourists while vacationing would want to browse, stream, keeping in touch with love ones back home, download and game. Hence cutting edge telecommunications is extremely important to these Islands to deliver the very best experience to our valued customers both in voice (dialing) and data usage,” Ms. Hall added.
She encourages TCI customers to really capitalise on the opportunities that telecommunications provide to small communities like the TCI.
Taking advantage of the fact that they can benefit from ease of doing business, conducting financial transactions in real time, the whole virtual opportunities it affords them in that they do not have to be on site or physically present in TCI in order to conduct business, emphasizing the savings that video conferencing provides and the opportunity for persons in different time zones to easily connect.
Ms. Hall also noted their focus on e-marketing and encourages all businesses to have websites and to trade on line and take advantage of off-site business opportunities that exist outside the borders of TCI.
The World Travel Awards is the Oscars of the TCI. Breaking Travel News editor Chris O’Toole suggested to Ms. Hall that she wasted no time in the job, already closing a prestigious deal, with LIME taking the role of Co-Sponsor of the upcoming World Travel Awards Caribbean & North America Gala Ceremony and questioned what ambitions she has for the event.
“I am so excited for the opportunity to work with partners such as the World Travel Awards organisation to achieve the objectives of this ceremony, including broadcasting the events, providing connectivity for the partners to conduct their business while on islands and providing the ability to showcase the best of TCI in terms of services and the fact that a small community can deliver world class service like anywhere else in the world,” said Ms. Hall.
