The Department of Tourism Regulations (DTR), in collaboration with Experience Turks and Caicos, has been actively engaging with key stakeholders in the tourism industry from November 26th to December 1st, 2023.
These consultations encompassed a diverse range of stakeholders, including the United Taxi Association Membership, Tiki Bar Owners/Operators, Water Sports Operators/Owners, The Royal Turks and Caicos Golf Club Management and Horseback Tour Operators, held at the Ministry of Tourism and the Department of Environmental and Coastal Resources.
The primary objective of these consultations with Tourism Stakeholders is to increase their understanding of the role and responsibilities of both the Department of Regulations and Experience Turks. In addition, to seek stakeholders’ valuable input in the development of the new legislation for all the sectors of the tourism industry to ensure minimum standards. Mr. Avi Adams, Director of the DTR, highlighted the department’s pivotal role in ensuring that the tourism industry adheres to minimum standards through audits, training, and the formulation of legislation to enforce regulations. This, he emphasized, is crucial for delivering a high-quality experience to visitors, particularly since the Turks and Caicos Islands cater to an affluent, luxury market with discerning expectations.
Addressing the stakeholders, Ms. Racquel Brown, Change Manager/Interim CEO of Experience Turks and Caicos, underscored the importance of maintaining minimum service standards for guests visiting the Turks and Caicos Islands. She highlighted the need for differentiation in a highly competitive tourism region, emphasizing that meeting minimum standards is essential for the luxury lifestyle/affluent traveler, especially in the post-COVID era where travelers prioritize experiences, sustainability, and safety.
Ms. Brown further announced that once stakeholders are registered and approved, their businesses will be featured on the official Experience Turks and Caicos website. This listing aims to guide guests in choosing reputable service providers and tour operators, enhancing the overall tourism experience.
The consultations also introduced stakeholders to the enhanced TIDES Programme, designed for the entire industry. The program focuses on deepening knowledge about the destination and improving customer service. Mr. Adams assured stakeholders that tailored program levels would be available for each sector, and successful participants would receive ambassador cards as recognition of their TIDES training.
