The Ministry of Public Safety and Utilities, in collaboration with the Water Undertaking Department, announces that the moratorium on water billing officially ended at midnight on March 16, 2025. Consequently, the first set of bills under the resumed billing cycle will be issued on April 17, 2025.
The Water Undertaking Department recognizes the ongoing water supply challenges, particularly in northern Grand Turk, and sincerely apologizes for the inconvenience. We assure residents that we are actively working alongside Provo Water Company and our internal team to resolve these issues.
To enhance water supply reliability and capacity, the department is installing a new Reverse Osmosis (RO) Plant capable of producing 1 million gallons of water per day, along with two 1-million-gallon storage tanks. These critical upgrades will significantly improve water availability across the island.
Additionally, we kindly request that all individuals who did not receive water during the moratorium period share their information with both the Ministry of Public Safety and Utilities and the Water Undertaking Department to ensure accurate record-keeping and billing adjustments, where applicable.
We appreciate the public’s patience as we work diligently to complete these improvements. In the meantime, we encourage all residents to conserve water wherever possible to help manage demand.
The Ministry of Public Safety and Utilities and the Water Undertaking Department remain committed to delivering sustainable and reliable water services and appreciate the community’s cooperation and understanding.
