WIV’s CEO, E. Jay Saunders, says WIV is working feverishly to address the issues and to improve upon the Customer Service Experience.
In a release to RTC News, the CEO said: As part of its commitment to delivering unmatched cable TV and broadband internet service to our customers, WIV has been performing upgrades to its network over the last few weeks. As a result, customers in certain areas have experienced intermitted service interruptions. Some areas, unfortunately experienced extended service outage, longer than what was anticipated.
Mr. Saunders continued, “At WIV, the customer experience is of paramount importance to us and we apologise for the service interruption a number of our customers have been experiencing. While unavoidable, but disappointing nevertheless, we want our customers to know that we are doing our utmost to address their concerns. As such we have more than doubled our customer care personnel so we can better address our customer’s needs. During this time we have also extended our call centre hours – we will be operational from 8 am – 6pm Monday – Friday and on Weekends from 8 am – 5pm.”
E. Jay further stated, “Some areas are already boasting of improved service, with some customers stating that it’s the best TV experience they have ever had. The process will take some time to reach everyone but we politely ask that customers remain patient as we go through this process to bring them TCI’s best cable and internet service”.
