President Joe Biden tweeted that his administration was “working to ensure airlines are held accountable” after thousands of flights have been canceled.
His tweet included a link to a Department of Transportation page where affected flyers can check to see if they’re entitled to compensation.
Transportation Secretary Pete Buttigieg told ABC News Live Prime on Tuesday, “Cancellation rates across the system for all of the other airlines together are averaging about 5%. With Southwest, it’s more in the neighborhood of 60 or 70%.”
“It’s a shocking and unacceptable level of disruption combined with passengers being unable to get anybody on the phone to help them, and the airline indicating that they’re actually not able to fully keep track of where their own flight crews are, he continued.”
Buttigieg said passengers are entitled to refunds when their flights are canceled and that additional accommodations — like covering the cost of food, ground transportation and hotels — should be provided in this specific scenario.
Source-ABC
