SCOTIABANK TCI WINS “BEST DIGITAL BANK AWARD” FOR 3RD YEAR

September 18, 2023•2 Minutes
RTC Director RTC Director

Scotiabank has been named, for the third consecutive year, the Best Consumer Digital Bank in The Turks and Caicos Islands. The prestigious award was made by the highly respected North American finance magazine Global Finance.
Scotiabank’s operations in The Bahamas, Jamaica, Trinidad and Tobago, Barbados, and The Cayman Islands also shared the honor. Across the North and Central Caribbean region, the Bank also picked up sub-category awards for the best mobile app. Scotiabank Turks & Caicos has made significant investments in its digital infrastructure, innovating its platforms to deliver higher levels of customer satisfaction.

Scotiabank Turks & Caicos’ success this year was solidified by its expanded digital banking services, its newly introduced e-commerce business platform, and the launch of a new mortgage pre-qualifications platform.
Dr. Suzan Snaggs-Wilson, managing director and country head for Scotiabank Turks & Caicos, has praised her team for supporting the bank’s customers during the digital transformation process. She further noted that the digital that the developments have significantly improved the Bank’s customer engagement, satisfaction, and self-service channels.

“We are so thrilled to again receive this Best Consumer Digital Bank Award from Global Finance and we are delighted that our customers have embraced our digital improvements that have earned us this accolade once again. For us, this award is a further testament to our commitment to refining and modernizing the services that we offer all to the benefit of all our valued customers,” she noted.

The Best Consumer Digital Award celebrates a number of performance benchmarks, including a strategy to attract and service digital customers, success in the onboarding and growth of digital consumers, and web and mobile design and functionality.
Over the past three years, Scotiabank has significantly expanded its online footprint, with more than 70 percent of all banking customers now onboarded. Online and Mobile Banking now represents its second most utilized banking channel and growth of digital consumers, and web and mobile design and functionality.

Founded in 1987 and distributed in more than 150 countries, Global Finance is the gold standard of service excellence in the financial sector.